1. Introduction
This Privacy Policy explains how MACKS GARAGE NZ LIMITED trading as Mack's Garage ("we", "us", "our") collects, uses, stores, and discloses personal information when you use our website or services. We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and this policy.
By using our website or providing information to us, you acknowledge this policy. Related terms of use are in our Terms of Service.
2. What we collect
Depending on how you interact with us, we may collect:
- Identity and contact details — name, email, phone number, and similar information you submit in forms or enquiries.
- Account details — information associated with sign-in (handled via our authentication provider).
- Vehicle and job details — registration, make/model/year, location, preferred dates, messages, resumes or cover notes for job applications, and related service information you provide.
- Transaction and communication records — quotes, bookings, sale or service correspondence, and related notes.
- Technical data — IP address, device/browser type, approximate location derived from IP, pages viewed, and similar logs needed to operate and secure the site.
We generally collect information directly from you. We may also receive information from service providers (for example authentication, hosting, email, analytics, or vehicle data providers) where reasonably necessary to run the business.
3. How we use information
We use personal information to:
- Respond to enquiries and provide quotes, bookings, and sales support
- Supply vehicles and services you request
- Create and manage accounts and verify authorised users (including staff)
- Process job applications
- Improve, secure, and troubleshoot our website and operations
- Comply with legal obligations and protect our rights and safety
- Send service-related messages; marketing only where permitted and with a clear way to opt out where required
4. Sharing and disclosure
We may share personal information with:
- Service providers who help us operate (hosting, databases, email, authentication, payments, analytics, vehicle information services), under appropriate arrangements
- Professional advisers (lawyers, accountants, insurers) where needed
- Regulators, courts, or law enforcement when required or permitted by law
- A buyer or successor if we sell or restructure the business, subject to confidentiality and applicable law
We do not sell your personal information. Some providers may process data outside New Zealand; where that happens we take steps consistent with the Privacy Act 2020.
5. Cookies and similar technologies
Our site may use cookies or similar technologies for essential functions (such as sign-in and security) and, where used, to understand site performance. You can control cookies through your browser settings; disabling some cookies may affect site features.
6. Security and retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure.
We retain information only as long as needed for the purposes above, or as required by law (for example tax, consumer, or employment records). When no longer required, we take reasonable steps to delete or de-identify it.
7. Your rights
Under the Privacy Act 2020 you may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse a request in limited circumstances permitted by law. To make a request, contact us using the details below. You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).
8. Children
Our services are aimed at adults. We do not knowingly collect personal information from children for marketing or account purposes.
9. Changes
We may update this Privacy Policy by posting a revised version on this page with a new effective date. Please review it periodically.
10. Contact
Privacy enquiries: info@macksgarage.co.nz. MACKS GARAGE NZ LIMITED, Unit 2/320 Hebden Crescent, Kelson, Lower Hutt 5010. Phone: 022 170 2606.